Frequently Asked Questions

Where are my purchases?

You need to Login to your account to see your order history then print off your purchases

Why can't I see a score?

You need to have the free Scorch plug-in installed, in order to see a score using this Plugin / .

In order to see an Adobe Flash score you need to have Adobe Flash Player Installed, which you can download from here.

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Why can I only preview part of a score?

As we need to protect our copyright, we can unfortunately only let customers preview part of the score. For Scores of two pages length, you will be able to preview the first page, scores that are longer than two pages may have two pages to preview. In order to improve the buying experience, the playback will however continue further into the score, and in most cases close to the final bar.

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Why does the playback stop early?

In order to protect our copyright, we have to stop the playback before the end of the score. In most cases the playback will run very close to the final bar however, thus giving you a very good picture of the overall nature of the piece.

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What payment methods do you accept?

We accept all major credit and debit cards. All payments are handled by PayPal.

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How do your levels work?

For a detailed description of our levels, please go to the Levels page.

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What is Scorch?

Scorch is a software plug-in that enables you to view scores. Please go to our Scorch Help Page to download it which will only take a short time.

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Why can't I find a certain piece?

There are several ways to find a piece. If you are using our search function, and you are unsure of the correct spelling of a piece, just enter the first few letters of the composer or piece, and our search engine will locate all matches. Alternatively you can browse our Composers page, or browse the A-Z list of pieces, or browse by genre. If you are still unable to locate your piece, then we might not have it. We update the site on a weekly basis, and you might want to send us your suggestion for a new piece.

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I paid for a piece, put my printer ran out of ink/paper. Can I print again?

After you have inserted a full ink cartridge, or put more paper into your printer, press the resume button on your printer. Should you still have problems, then Contact us.

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Playback doesn't work or sounds strange.

Your computer may have several different sound devices you can use (e.g. soundcard, software synthesizer, MIDI output); some of these may be silent or have inferior sounds. Find the score again, click Scorch's Sound button, and choose a different device.

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The music doesn't fit on the paper or is cropped off.

Find the score again, click Scorch's Print button, then on the Print dialog box switch on the Fit to Paper option. (On Mac this is in the Sibelius area of the dialog box.) Then print.

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Staff lines and note stems missing, uneven or have rounded ends.

Find the score again, click Scorch's Print button, then on the Print dialog box change the Substitute Lines option. (On Mac this is in the Sibelius area of the dialog box.) Then print.

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Arpeggios (vertical wavy lines) or glissandos (diagonal wavy lines) mispositioned.

Find the score again, click Scorch's Print button, then on the Print dialog box change the Substitute Arpeggios, gliss., etc. option. (On Mac this is in the Sibelius area of the dialog box.) Then print.

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Alternate pages are missing.

You set the score to print only odd/even-numbered pages. Find the score again, click Scorch's Print button, then on the Print dialog box choose the Normal and All options. (On Mac these are in the Sibelius area of the dialog box.) Then print.

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Keyboard braces missing or wrong size.

Find the score again, click Scorch's Print button, then on the Print dialog box change the Substitute Braces option if there is one. (On Mac this is in the Sibelius area of the dialog box.) Then print.

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The printer was too slow or ran out of memory

Find the score again, click Scorch's Print button, then on the Print dialog box switch on the Substitute Lines option. (On Mac this is in the Sibelius area of the dialog box.) Then print.

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Tried to print several copies but it didn't work.

When buying a score you can't print more copies than you have paid for. To set the number of copies, which will work on Mac computers only, find the score again, click Scorch's Print button, then on the General area of the dialog box change the Copies value. Then print.

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Notes print as text characters or other printing problems.

Try changing your printer's settings. For instance, in Windows try printing again but click Properties in the Print dialog box, then try changing options which affect printing, such as Print as graphics or Print TrueType as graphics (usually on the Font tab of the Properties dialog box).

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Error message: "The score is corrupt or missing".

This error message appears when you are using a very old version of Scorch to view a file saved from a newer version of Sibelius or Sibelius Internet Edition. Try upgrading to a newer version of Scorch.

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Web page printed correctly but with no music or staves on.

To print, don't click Print at the top of your browser window, or Print in the File menu, or type Command-P or Ctrl+P - these will print the web page, not the score. Instead, find the score again and click the Print button on the Scorch 2 toolbar (immediately above the music).

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Using BT/Yahoo

The BT/Yahoo browser does not work with Scorch - try using Internet Explorer instead

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Note Heads Missing

Delete and then reinstall all Opus and Inkpen fonts from your computer's font folder (on Windows PCs this is always Start Menu -> Settings -> Control Panel -> Fonts), then reboot, then try installing Scorch again. The notes should now appear correctly on-screen. If Windows tells you you cannot delete some of these fonts, restart your computer, then immediately delete the fonts without starting any programs, then re-install Scorch.

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