Can We Help You?

We try to answer all your questions using our Frequently Asked Questions page available from the Help button menu. However, here is some help on the more common problems:

Installing the free Scorch viewer plug-in

Windows 8



10.7 - 10.10

Safari / Firefox


Windows 7/Vista/XP
XP: Service Pack 2 or 3

Internet Explorer



Windows XP
XP: Service Pack 1

Internet Explorer / Firefox

Still Stuck?

If none of the above helps you then please contact us and we will respond rapidly.