Can We Help You?



Can We Help You?

We try to answer all your questions using our Frequently Asked Questions page available from the Help button menu. However, here is some help on the more common problems:

Installing the free Scorch viewer plug-in

Windows 7/XP/Vista
XP: Service Pack 2 or 3

Internet Explorer

Firefox and other browsers

Mac OSX 10.6/10.7
 

Firefox

Windows XP
XP: Service Pack 1

All Browsers

Mac OSX 10.4/10.5

Safari / Firefox




Still Stuck?

If none of the above helps you then please contact us and we will respond rapidly.